1. Add the products you are interested in to your cart
2. Select “Proceed to checkout”
3. Enter the contact details required to complete the order
4. Choose the form of delivery you are interested in
5. Choose the payment method you are interested in
6. Select “Place order”

The order confirmation is an email that you will receive to the email address specified in the form.
We will inform you about each stage of the order by e-mail.


We provide you with the following forms of payment :

1. payment by wire transfer payment system PayU



We provide you with the following forms of receipt/delivery of products :

1. courier using DHL services, which will pick up the ordered goods from the store and deliver them to the place of delivery indicated by you in the order. The shipping cost is calculated in the basket when placing an order.

2. The cost of delivery is calculated automatically when placing an order

3. the delivery times depend on the destination country and can be between 2 to 5 business days. For more information on this please go to DHL

4. information about the readiness of the goods for collection or dispatch will be sent to you at the e-mail address indicated when placing the order. The person who picks up the personal goods ordered will be obliged to provide the name and surname of the customer and the order number. A written confirmation of receipt of the goods is a prerequisite for acceptance. The seller reserves that the goods will not be given to a minor or inebriated person. The seller is entitled to verify the legal age of the person receiving the goods.


1. The seller undertakes to deliver the goods without defects.

2. Product complaints should be sent to the following e-mail address: support@loiswine.com the complaint will be processed within 14 days. The seller will inform the buyer about the result of its consideration by electronic mail to the e-mail address provided during registration.

3. If the complaint is considered, the seller, at the buyer’s choice, within 7 days from the date of positive consideration of the complaint, will refund the payment for the order by transfer to the account indicated by the buyer or by mail to the address indicated during registration, or send the buyer a properly completed order at his own expense. The basis of the complaint and return of purchased products can not be the difference between the actual appearance of the product and its photo on the website.